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Date Modified
Monday, March 22, 2004
FIX: Lookout or Chrome add-ins do not work correctly when NewsGator is installed

 The information in this article applies to:
  • NewsGator 1.3, 2.0

SYMPTOMS

Lookout and Chrome, which are Outlook add-ins, may fail to operate correctly when NewsGator is installed. You may see the following errors from Chrome/Lookout:

"Fatal error while indexing.  Indexing stopped"

or

"Halted: COM object that has been separated from its underlying RCW can not be used."

CAUSE

This has been confirmed to be a problem with the versions of NewsGator listed above, when used with Lookout/Chrome.

RESOLUTION

This problem was first fixed in NewsGator 2.0, service release 2.0.3.1, which is available from http://www.newsgator.com/downloads.aspx.



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